" Never ever compete on prices, instead compete on services and innovation. "

Reducing prices come at a cost. Either it reduces your profits or leads to degradation of the quantity of raw materials and human resources used. And most of the time we don't let go off our profits, do we? So the quality of raw materials gets affected eventually. Which leads to a long term damage to the reputation of the firm. 

Putting one's service and uniqueness forward gives a long term benifit. So you'd never see results coming quickly. But, uniqueness attracts new customers and services maintains them. Good after sales services also helps the word of mouth spread and thereby leads to increase in sales. 

When you reduce price, you will attract customers quickly. When you improve your services and innovate at regular basis, it attracts loyal customer base. Customers easily attracted by reduced prices can also easily leave in lue of a cheaper alternative. And loyal or disloyal, whatever type of customer base you create initially will attract the same kind. 

So you decide, what's better? 

Decreased price, increased demand, expense on advertising and marketing, less profit and a disloyal customer base. or

Consistent price, increased hard work, expense on research and development, consistently increasing demand, consistent profits and an ever growing loyal customer base.


More Quotes from Jack Ma

A leader should have higher grit and tenacity, and be able to endure what the employees can’t.

- Jack Ma

It doesn’t matter if I failed. At least I passed the concept on to others. Even if I don’t succeed, someone will succeed.

- Jack Ma

If there are nine rabbits on the ground, if you want to catch one, just focus on one.

- Jack Ma

Related Quotes

A step in the wrong direction is better than staying on the spot all our life.

- Maxwell Maltz

Believe in yourself and the world will be at your feet.

- Swami Vivekananda

Nowadays, I know the true reason I read is to feel less alone, to make a connection with a consciousness other than my own.

- Zadie Smith

Latest Articles

6 Mistakes to avoid when in relationship

Relationships are a big challenge nowadays, finding the right person and feeling the connection emotionally can be tricky. You need to aware of those red flags and accept rejection when it comes your...Continue Reading

What is Law of Attraction? And how to make it work in your favour for a happy life

This theory of Law of Attraction states that you attract and manifest what you are. The way you behave, think, believe will be attracted in your life. If you think positive, you attract more optimism...Continue Reading

12 tips for success by Priyanka Chopra

Priyanka Chopra is an Indian actress and singer also known as Desi girl of Bollywood. She has made a move in the United States of America with hard work and has become unstoppable. Her journey of milestone...Continue Reading


Latest Short Stories

Struggles will make you stronger - Have patience in life

Once, a man found a butterfly that was starting to hatch from its cocoon. He sat there watching the butterfly struggle her way to come out of that tiny hole. Then suddenly, there was no progress from...Continue Reading

Stop Complaining - Moral Short Story

Once there was a person in a village who always use to complain about the same thing over and over again. He was restless and kept talking about the same issues each day instead of bringing a change...Continue Reading

Obstacle leads to opportunity - Moral Story

Once there was a wealthy and mystifying king. He decided to place a huge boulder in the middle of the road. Then he hid behind a nearby tree to anticipate people’s behaviour after encountering the...Continue Reading